Exchanges & returns

Right of withdrawal - exchanges & returns

Unused and undamaged goods can be returned within 14 days from the delivery date. Hygiene goods, goods specially adapted to the customer and goods that cannot be exchanged for hygienic reasons are not covered by the right of withdrawal. Contact us if you have questions about which specific products are covered by the right of withdrawal


Returns within Sweden: 

Contact us if you wish to exchange or return via email info@birgerjarlsunder.se. We provide you with a return label against a debit of SEK 49, which is charged from your order.

Returns and exchanges can also be made free of charge in the store, Birger Jarls Under at Birger Jarlsgatan 40 in Stockholm.


When returned goods are received, we refund the price the customer paid for the goods. Any invoicing or administration fee is not refunded when invoking the right of return.

Returns within EU: 

Contact us if you wish to exchange or return via email info@birgerjarlsunder.se. We provide you with a return label against a debit of 10 EURO, which is charged from your order.


When returned goods are received, we refund the price the customer paid for the goods. Any invoicing or administration fee is not refunded when invoking the right of return.

We do not accept returns or exchanges from countries outside the EU.